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As a help desk support specialist, I have
- provided support to end users over the phone Internet and in person, and solved their computing problems in a timely manner
- monitored equipment for errors or stoppages and took remedial action
- troubleshooted difficult or unusual situations
- undertook back-up and recovery activities
- performed routine maintenance and cleaning of equipment
- documented and reviewed processes and procedures
- Logged and kept records of customer/employee queries
- Analysed call logs to spot common trends and underlying problems
- Updated self-help documents so customers/employees can try to fix problems themselves
- Worked with field engineers to visit customers/employees if the problem is more serious
- Tested and fixed faulty equipment
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