Help Desk Support

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As a help desk support specialist, I have

  • provided support to end users over the phone Internet and in person, and solved their computing problems in a timely manner
  • monitored equipment for errors or stoppages and took remedial action
  • troubleshooted difficult or unusual situations
  • undertook back-up and recovery activities
  • performed routine maintenance and cleaning of equipment
  • documented and reviewed processes and procedures
  • Logged and kept records of customer/employee queries
  • Analysed call logs to spot common trends and underlying problems
  • Updated self-help documents so customers/employees can try to fix problems themselves
  • Worked with field engineers to visit customers/employees if the problem is more serious
  • Tested and fixed faulty equipment
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