Business & Management

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I have taught the following business and management units:

Certificate IV in Business Administration (BSB40507)

Monitor a safe workplace (BSBOHS407A)
Implement and monitor the organisation’s occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements.

Prepare financial reports (BSBFIA401A)
Record general journal adjustment entries and to prepare end of period financial reports.

Write complex documents (BSBWRT401A)
This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

Promote products and services (BSBMKG413A)
Coordinate and review the promotion of an organisation’s products and services.

Organise meetings (BSBADM405B)
Organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.

Organise business travel (BSBADM406B)
Organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.

Coordinate implementation of customer service strategies (BSBCUS401A)
Advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.

Address customer needs (BSBCUS402A)
Manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed.

Develop and use complex spreadsheets (BSBITU402A)
This unit describes the performance outcomes, skills and knowledge required to use spreadsheet software to complete business tasks and to produce complex documents.

Analyse and present research information (BSBRES401A)
Gather, organise and present workplace information using available systems.

Certificate IV in Frontline Management (BSB40807)

Show leadership in the workplace (BSBMGT401A)

Work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.

Implement operational plan (BSBMGT402A)
Implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.

Monitor a safe workplace (BSBOHS407A)
Implement and monitor the organisation’s occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements.

Promote team effectiveness (BSBWOR402A)
Involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.

Coordinate implementation of customer service strategies (BSBCUS401A)
Advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.

Address customer needs (BSBCUS402A)
Manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed.

Report on financial activity (BSBFIA402A)
Report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of statutory requirement reports.

Promote products and services (BSBMKG413A)
Coordinate and review the promotion of an organisation’s products and services.

Analyse and present research information (BSBRES401A)
Gather, organise and present workplace information using available systems.

Implement continuous improvement (BSBMGT403A)
Implement the organisation’s continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

Diploma of Business (BSB50207)

BSBFIM502A
Manage payroll
Establish and monitor security procedures for managing organisational payroll services and to calculate and process salary payments, group taxation and related payments.

BSBADM502B
Manage meetings
Manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

BSBADM503B
Plan and manage conferences
Plan, promote and coordinate conferences, ensuring follow up procedures are incorporated.

BSBADM504B
Plan or review administration systems
Plan or review the requirements of effective administration systems and procedures for implementing, monitoring and reviewing the system.

BSBHRM505B
Manage Remuneration and Employee Benefits
Incorporates all functions associated with remuneration including packaging, salary benchmarking, market rates reviews, bonuses and the legislative aspects of remuneration and employee benefits.

BSBHRM506A
Manage Recruitment, Selection and Induction Processes
Covers all aspects of the recruitment selection and induction processes from the perspective of an HR manager responsible for ensuring the organisation undertakes these processes in accordance with predetermined policies and procedures.

BSBHRM507A
Manage Separation/Termination
Deal with redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

BSBLED502A
Manage programs that promote personal effectiveness
The unit addresses the management of the range of programs that would typically be associated with health and wellbeing such as stress management, smoking cessation, exercise, Employee Assistance Programs (EAPs). No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

BSBRSK501A
Manage risk
This unit describes the performance outcomes, skills and knowledge required to manage risks in a range of contexts across the organisation or for a specific business unit or area. This unit addresses the management of the risk across the organisation or within a business unit or area.

BSBPMG510A
Manage projects
This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects. The unit focuses on the application of project management skills and the requirement to meet time lines, quality standards, budgetary limits and other requirements set for the project.

BSBMGT403A
Implement continuous improvement
This unit describes the performance outcomes, skills and knowledge required to implement the organisation’s continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

FNSACCT501B
Provide financial and business performance information
The unit covers the competency to analysis and report a broad range of financial and business performance information. This unit requires the application of skills and knowledge required to provide financial and business performance information. The unit encompasses assessing clients’ needs, analysing data and preparing advice.

FNSACCT503B
Manage budgets and forecasts
This unit covers the competency to prepare and manage budgets and forecasts. This unit requires the application of skills and knowledge required to prepare and manage budgets and forecasts. The unit encompasses preparing budgets, forecasting estimates and documenting budgets and monitoring budgeted outcomes.

FNSACCT608B
Evaluate organisation’s financial performance
This unit requires the application of skills and knowledge required to evaluate an organisations financial performance.The unit encompasses evaluating returns to operations, determining long and short term needs and reviewing performance.

Diploma of Management (BSB51107)

BSBCUS501A
Manage quality customer service
This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

BSBMGT502B
Manage people performance
This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

BSBMGT515A
Manage operational plan
This unit describes the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.

BSBMGT516C
Facilitate continuous improvement
This unit describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

BSBRSK501A
Manage risk
This unit describes the performance outcomes, skills and knowledge required to manage risks in a range of contexts across the organisation or for a specific business unit or area. The unit has been designed to be consistent with AS/NZS 4360:2004 Risk management.

BSBPMG510A
Manage projects
This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project. This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects.

BSBWOR502B
Ensure team effectiveness
This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.

BSBHRM402A
Recruit, select and induct staff
This unit describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle.

BSBHRM504A
Manage Workforce Planning
This unit describes the performance outcomes, skills and knowledge required to plan workforce strategies to achieve organisational goals and objectives. It includes aligning workforce objectives with business plans, analysing labour market trends and predictions, and designing strategies and succession plans to ensure a competent and appropriately diverse workforce is available to meet anticipated changes.

BSBLED502A
Manage programs that promote personal effectiveness
This unit describes the performance outcomes, skills and knowledge required to manage programs within a health and wellbeing focus. The unit addresses the management of the range of programs that would typically be associated with health and wellbeing such as stress management, smoking cessation, exercise, Employee Assistance Programs (EAPs).
Information & Communication

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