Admin & Customer Support

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Administrative/ Customer Service Officer

Navitas College of Public Safety

Privately Held; 11-50 employees; Public Safety industry
August 2009 – July 2010 (1 year) Melbourne Area, Australia
Where my job-role included assisting students in VET sector enquiries, enrolling and processing student enrollments, Reporting to VET Training Manager, Licensing and services division of Victoria, Government departments and with other stakeholders, Developed curricula, assembled training materials, Developed and updated inventory of regulations, rules, practices and guidelines, Review and monitored internal procedures and practices to provide compliance with group and regulatory requirements, Implemented specific measurements and monitored business activities as necessary, Provided training and guidance to junior level staff, Credit Mapping, Assisting and representing the Institute in WorkSafe/ VRQA/ AUQA audits, Take necessary developmental strategies for instruction curriculum, training aids for instructing staffs regarding division operations and corporate policies, Provide maintenance to ongoing personnel improvements in acquaintance of existing practices, Provide necessary improvement features regarding job performing skillfulness with essential quality assertion maintenance. Etc.

Administrative Officer/ Multimedia Developer

DAN IC DESIGN AND SYNTHESIS

March 2008 – September 2009 (1 year 7 months)
Assisting the clients, management and other stakeholders with the inquiries on phone and in-person. Implemented project tracking tools, successfully communicated status of each project to company executives and key operations personnel ensuring projects were completed. Instrumental in initiating and implementing several technical improvements to existing infrastructure, drastically reducing error rate and network traffic. Established formal communication channels with trading partners, resulting in improved communications with external trading partners, improved reputation, fewer complaints and reduced support. Identified, contacted, and evaluated potential software vendors with the goal of keeping start-up costs minimal. Maintained strategic vendor partnerships and participated in contract negotiations. Etc…

Administrative Officer (Student Records) & IT/ IS Lecturer

Melbourne Institute of Technology/University of Ballarat

April 2005 – September 2008 (3 years 6 months) Melbourne Area, Australia
I have provided front of house services to local & overseas students, University of Ballarat/ MIT Staff and other stakeholders. I was responsible for CoE (Confirmation of Enrollment’s) – creation/updating area. Managing databases of the university and Institute with up-to-date information, sorting out discrepancies between University of Ballarat and MIT Melbourne System, Assisting students with enrolments and admissions related issues i.e. explanation of their course content, Illustrating the differences between the courses, Assisting them with general Inquiries, Enrolling students during enrollments-time and contacting the students personally for the feedback at the end of the every semester, Student-Counseling, Staff training and fulfilling all the compliance related area/ issues of the Institute/ University etc…

  • Focused, responsible, rendered competent through trial and experience, professional, unbiased, qualified
  • Completed work schedules and arranged appointments for staff and students, Communicated with customers, employees, and other individuals to disseminate and explain information, Compiled, copied, sorted, and filed records of office activities, business transactions,
  • Read and answered correspondence, Studied management methods to improve workflow, simplify reporting procedures, and implement cost reductions, Planned conferences, Interpreted administrative and operating policies and procedures for employees, Supervised and coordinated activities of workers engaged in customer service activities, Planned, prepared, and devised work schedules, according to budgets and workloads,
  • Observed and evaluated workers’ performance, Issued instructions and assigned duties and other activities etc…
  • Coordinated and directed office services, such as records and budget preparation, personnel, and housekeeping, to aid executives

In Navitas my job-role included assisting students in VET sector enquiries, enrolling and processing student enrollments, Reporting to VET Training Manager, Licensing and services division of Victoria, Government departments and with other stakeholders, Developed curricula, assembled training materials, Developed and updated inventory of regulations, rules, practices and guidelines, Review and monitored internal procedures and practices to provide compliance with group and regulatory requirements, Implemented specific measurements and monitored business activities as necessary, Provided training and guidance to junior level staff, Credit Mapping, Assisting and representing the Institute in WorkSafe/ VRQA/ AUQA audits, Take necessary developmental strategies for instruction curriculum, training aids for instructing staffs regarding division operations and corporate policies, Provide maintenance to ongoing personnel improvements in acquaintance of existing practices, Provide necessary improvement features regarding job performing skillfulness with essential quality assertion maintenance. Worked on PEPi System Database, VETTRAK Etc

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